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News & Events
Warmline Restructure Update: The Southeast Minnesota Warmline is undergoing restructuring and will be available to callers through August. After 8/31/17, residents of Minnesota can call the Minnesota Warmline toll-free at (877) 404-3190 or text “Support” to 85511. Warmline hours are 5:00-10:00 p.m. Monday through Saturday.
We want to hear from you, Warmline callers, on how a Warmline (or similar) would best meet your needs. Please take a few minutes to complete this survey. Or, if you prefer a hard copy be mailed to you to return, please email firstname.lastname@example.org or call (507) 287-1692. Thank you!
For callers outside Minnesota, here are some Warmlines that accept calls from anywhere in the United States:
BH Care Community Warmline: (800) 258-1528
The BH Care Community Warm Line is a peer run warm line accepting national calls. Calls are limited to two fifteen minute calls per day.
Hours: Sunday-Thursday, 5:00-9:00 p.m. Central; Friday and Saturday, 5:00-10:00 p.m. Central
Louisiana Warmline: (800) 730-8375
The Louisiana Warmline is a non-crisis phone line staffed by trained and certified Peer Support Specialists providing confidential and non-judgmental peer support. This service starts with the premise that people have learned to make meaning of their life experiences and relationships, and, as such, want to support others in discovering their strengths. Peer Support Specialist operators provide a message of hope to callers who may feel disabled, abandoned, or isolated. The Warmline is open to all individuals who are interested in this service.
Hours: Wednesday-Sunday, 5:00 to 10:00 p.m. Central
Sacramento Consumer-Operated Warm Line: (855) 642-2222
Sacramento Consumer-Operated Warm Line is a program of the NorCal Mental Health Association. The Warm Line is peer run and is available to all US residents. Calls are limited to two per day and about 20-25 minutes per call. Operators are available to take calls in English, Spanish, Vietnamese, Russian, Chinese, Hmong and Sinhala.
Hours: Monday-Friday, 7:00 a.m. to 2:30 p.m. Central
The Compassionate Ear Warmline: (866) WARM-EAR / (866) 927-6327
The Compassionate Ear Warmline is a peer-operated listening service for persons in need of support. The Warmline offers non-crisis supportive listening, coping strategies, information, and a reprieve from loneliness or isolation.
Hours: Daily, 4:00-10:00 p.m. Central
Washington Warmline: (877) 500-WARM / (877) 500-9276
The Washington Warm Line is a non-crisis, peer-staffed helpline available to anyone in the United States in need of emotional or mental health-related support. There are no official call limits, but callers are encouraged to call no more than once per hour.
Hours: Wednesday-Sunday, 3:00 to 7:00 p.m. Central
NAMIWalks Southeast Minnesota is changing attitudes about mental illness! Join us at the fun, family-friendly NAMIWalks event on Saturday, September 23 to raise awareness and funds to support NAMI's education and support programs. Why do YOU walk?
Just as CPR helps you assist an individual having a heart attack, Mental Health First Aid helps you assist someone experiencing a mental health or substance use-related crisis. In the MHFA course, you'll learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in both crisis and non-crisis situation, and where to turn for help. Request more information or a presentation today!
The Southeast Minnesota Warmline will be closing September 1, 2017, to undergo restructuring. Contact information for the Minnesota Warmline, which any MN resident may call, is above. The Minnesota Warmline is open Monday through Saturday from 5:00-10:00 p.m. Click on "Warmline Restructure" above for more details.
Why did we make this decision?
• The current structure of Warmline is built upon volunteers. We have been fortunate to have a group of passionate, empathetic volunteers. However, over the years, changing volunteer availability has led to regular Warmline closures. We recognize that, if Warmline is part of someone’s wellness plan, it is crucial that it is accessible during stated hours.
• Current Warmline hours, with the exception of Sunday, overlap with the Minnesota Warmline, operated by Mental Health Minnesota. Any Minnesota resident can call this Warmline. The Warmline is open from 5:00-10:00 p.m. Monday through Saturday. Call (651) 288-0400 or (877) 404-3190, or text "Support" to 85511.
• The Southeast Minnesota Warmline’s scope has grown and we now receive calls from across the United States. We want to help everyone, but the population in southeast Minnesota—who generate less than 20% of total Warmline calls—is our top priority. We rely on local support and maintain a local focus with all our other programs. We must prioritize need in our community.
What are the steps we are taking during this process?
Part 1 - Information gathering: We are currently getting feedback from many stakeholders to best understand the local need and how Warmline is best equipped to meet it.
Part 2 - Draft plan: A proposed plan will incorporate information gained from stakeholder interviews and reflect NAMI Southeast Minnesota’s goal of supporting resiliency and recovery in southeast Minnesota. This plan will be shared with stakeholders and posted online for feedback.
Part 3 - Implementation: Once the plan is finalized, an implementation timeline will be developed and posted here.
How can I share my opinion?
The best way to share your opinion is responding to an online survey at https://www.surveymonkey.com/r/VHZYLWZ. You can also request a survey be mailed or e-mailed to you by contacting NAMI Southeast Minnesota office at (507) 287-1692 or email@example.com.
Who will be leading these efforts?
Courtney Lawson, Executive Director, will be overseeing the restructuring process with input from many individuals and organizations: NAMI Southeast Minnesota staff, board members, volunteers, mental health service providers, Warmline callers, community members and others.